We endeavour to ship items that are in-stock to you within 1 days from confirmation of payment. This will be shipped using the chosen delivery method chosen during checkout.
Where an item is out of stock we will order the items as soon as possible for delivery to our premises and dispatch to you upon arrival to us.
The health and safety of our customers, employees and suppliers is always a top priority at Total Vapour.
We will be closely monitoring the Coronavirus (COVID-19) situation. In the meantime, the following steps will be taken to ensure your safety:
1. As we already follow GMP and ISO practices, we always maintain the highest standards of hygiene throughout our manufacturing and distribution facilities. We have installed additional hand sanitiser dispensers throughout our offices and warehouse and at all building entrances.
2. We are limiting site visits to essential visits only, and limiting external visits including international travel.
3. We are sharing regular updates with our staff to ensure all employees are fully up to speed on the latest Government information and considerate of self-isolation and the advice provided by relevant bodies.
We will continue to follow Government advice on the situation and act appropriately should anything change.
At this time, it is our aim to ensure full services remain ongoing and we will keep you posted should circumstances change.
We thank you for your continued support and patience at this time when high demand may lead to long delays to courier deliveries.
SAME DAY DELIVERY
If you live at one of the following postcodes, you could be eligible for same day delivery: BT36, BT37 & BT38. Order must be placed Monday – Friday before 2:30pm by placing your order over the phone – 02893 355369. We will attempt to deliver your parcel between 9am and 7pm that same day. If you are not in, we will contact you on the phone number provided to rearrange delivery or place in the care of a neighbour. If you do not answer we will deliver to a neighbour. This delivery option can be amended or withdrawn at the discretion of Total Vapour.